What is your return policy?
We have a 30 day return policy (see exclusion list below) if it has not been opened and is still in the same condition as when we sent it to you. Simply email us telling us what you want to return and the order I.D. # that you purchased it on. We will issue a return authorization number that must be included with the returned merchandise. Credit will be promptly issued to your credit card when we receive the returned item(s). Please keep in mind shipping costs are not refundable and return shipping is customers responsibility.
Items that are not returnable:
We never sell used or reconditioned Cricuts. Therefore, to be certain that the Cricut machine, you purchase from us has not been used, we do not accept returns on the Cricut machines. Because all our products are new, they are covered with a one year warranty by Provo Craft. Please contact them at 1-877-7Cricut.
Making Memories Slice Cards are not returnable.
We can not accept returns on Copic Markers. All our Copic Markers come directly from the Factory and to ensure the pens we ship to you are new / unused we do not accept returns on them as there is no way to verify returned pens are unused.
Clearance Items are not returnable. Once clearance items sell out they are removed from our site so no returns allowed on clearance items.
All items returned / refused without a valid RMA# will not be processed and return shipping is customers responsibility.
What if I get a defective Item?
If you receive an item that is defective you must contact us with 7 days of receiving your order. Please email us at firstname.lastname@example.org with your order number and the item(s). Depending on the item some Brands take care of defective items directly and we will get you the contact information. Other items we will handle directly.
Shipments lost in Transit:
Any order that is lost in shipping must be reported within 5 business days from the time tracking information shows as delivered. No refunds or reshipments will be made if missing / lost order is not reported within this time frame. We always email tracking info at time of shipment so please check on the status of your order if you haven''''t received it within 5 business days of getting shipment confirmation.