Return Policy:

What is your return policy?
We have a 30 day return policy (see exclusion list below) if it has not been opened and is still in the same condition as when we sent it to you. Simply email us telling us what you want to return and the order I.D. # that you purchased it on. We will issue a return authorization number that must be included with the returned merchandise. Credit will be promptly issued to your credit card less the 15% restock fee when we receive the returned item(s). There is a 15% restock fee on all returned items.

Items that are not returnable:

We never sell used or reconditioned Cricuts. Therefore, to be certain that the Cricut machine, Gypsy, JukeBox or DesignStudio Software you purchase from us has not been used, we do not accept returns on those items. Because all our products are new, they are covered with a one year warranty by Provo Craft. Please contact them at 1-877-7Cricut.

Making Memories Slice Cards are not returnable.

We never sell used or reconditioned eCraft Cutters. Therefore, to be certain that the eCraft Cutter you purchase from us has not been used, we do not accept returns on the eCraft Cutter. Please contact Craftwell with any warranty issues at www.Craftwellusa.com

We can not accept returns on Copic Markers. All our Copic Markers come directly from the Factory and to ensure the pens we ship to you are new / unused we do not accept returns on them as there is no way to verify returned pens are unused.

Clearance Items are not returnable.  Once clearance items sell out they are removed from our site so no returns allowed on clearance items.

All items returned / refused without a valid RMA# will not be processed and return shipping is customers responsibility.

Shipments lost in Transit:
Any order that is lost in shipping must be reported within 5 business days from the time tracking information shows as delivered. No refunds or reshipments will be made if missing / lost order is not reported within this time frame. We always email tracking info at time of shipment so please check on the status of your order if you haven''''t received it within 5 business days of getting shipment confirmation.