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F.A.Q.

How much does shipping cost?

Please see our Shipping Policy.

Can I add to an order?

We are happy to add to an order if it has not been shipped. Please email us at contact@scrapbookpal.com with the items you would like to add.

What is your return policy?

Please view our Return Policy.

What is your cancellation policy?

We can only cancel orders prior to shipping. Once an order has been shipped, we are no longer be able to cancel it.

How do I get a coupon code?

When we offer coupons, specials or free gifts, we send out emails and / or post it on Instagram. If you would like to receive notification of our promotions, you can join our email list by signing up at the bottom of this page and follow us on Instagram

What if I receive a defective Item?

If you receive an item that is defective, contact us within 14 days of receiving your order. Please email us at contact@scrapbookpal.com with your order number and the SKU of the defective item(s). 

The Item I want to purchase is out of stock.

If an item is out of stock, you can enter your email address to be notified when it is available again. You will receive an email when the item is back in stock.  

I am a missing an item from my order.

All shortages or damages must be reported within 1 week of receiving your order.

My Shipment is lost in transit.

Any order that is lost in shipping, must be reported within 5 business days of the tracking delivery date. No refunds or re-shipments will be made if the missing / lost order is not reported within this time frame. We email tracking information at time of shipment. Please check on the status of your order if you haven't received it within 5 business days of getting shipment confirmation.

I did not receive an email confirmation of my order.

To help insure our emails get to your inbox please add contact@scrapbookpal.com to your address book and double check your email address for typos. If you still did not find an email confirmation, please check your junk folder.

What type of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

What is your privacy policy?

ScrapbookPal.com will NEVER share your information with another company or individual.

Do you have a catalog?

We are an online site only and do not have a printed catalog.