What is your return/exchange policy?
We unfortunately do not do exchanges. But, we do have a 30 day return policy (see exclusion list below) if the product has not been opened and is still in the same condition as you received it from us. Simply email us telling us the item you want to return and the order number. We will issue a return authorization number that must be included with the returned merchandise. Credit will be issued back to your payment method or store credit (whichever you prefer) when we receive the returned item(s). Please keep in mind shipping costs are not refundable and return shipping is the customer's responsibility.
All returns must be in NEW / UNOPENED condition. Any item that is returned either opened or used will NOT be issued a refund. If you return an open or used item, it will only be returned to you if you pay the postage to ship it back, otherwise it will be discarded.
In order to ensure that all the items we ship to our customers are new, we have to strictly enforce this policy.
Items that are not returnable:
We can not accept returns on open stock items like individual pens, Copic Markers, Liquid Pearls and Stickles, since there is no way to verify that these items are unused.
Clearance Items are not returnable. Once clearance items sell out they are removed from our website and are no longer returnable.
All items returned / refused without a valid RMA# will not be processed and return shipping is customers responsibility.
What if I get a defective Item?
If you receive an item that is defective, you must contact us within 14 days of receiving your order. Please email us at firstname.lastname@example.org with your order number and the item(s). We will reply to your email with specific instructions to resolve the issue.
What if my shipment is lost in transit?
Any order that is lost in shipping must be reported within 5 business days of the tracking delivery date. No refunds or re-shipments will be made if the missing / lost order is not reported within this time frame. We email tracking information at time of shipment. Please check on the status of your order if you haven't received it within 5 business days of getting shipment confirmation.