What is your return policy?
We have a 30 day return policy (see exclusion list below) if it has not been opened and is still in the same condition as when we sent it to you. Simply email us telling us what you want to return and the order I.D. # that you purchased it on. We will issue a return authorization number that must be included with the returned merchandise. Credit will be promptly issued to your credit card when we receive the returned item(s). Please keep in mind shipping costs are not refundable and return shipping is customers responsibility.
All returns must be in NEW / UNOPENED condition. Any item that is returned either opened or used will NOT be issued a refund. Because we want to ensure that all the items we ship to our customers are new we have to strictly enforce this policy. Any items returned that are opened or used will not receive a refund and will only be returned to you if you pay postage to ship back, otherwise they will be discarded.
Items that are not returnable:
We can not accept returns on open stock items, like Pens, Copic Markers, Stickles. All our products come directly from the Factory and to ensure the pens, markers etc we ship to you are new / unused we do not accept returns on them as there is no way to verify that these items are unused.
Clearance Items are not returnable. Once clearance items sell out they are removed from our site so no returns allowed on clearance items.
All items returned / refused without a valid RMA# will not be processed and return shipping is customers responsibility.
What if I get a defective Item?
If you receive an item that is defective you must contact us with 7 days of receiving your order. Please email us at firstname.lastname@example.org with your order number and the item(s). Depending on the item some Brands take care of defective items directly and we will get you the contact information. Other items we will handle directly.
Shipments lost in Transit:
Any order that is lost in shipping must be reported within 5 business days from the time tracking information shows as delivered. No refunds or reshipments will be made if missing / lost order is not reported within this time frame. We always email tracking info at time of shipment so please check on the status of your order if you haven't received it within 5 business days of getting shipment confirmation.